Incidents reported on status page for OneStep https://status.onestep.co/ https://d1lppblt9t2x15.cloudfront.net/logos/cf5fb6bd89fe83df22282c50631e8782.png https://status.onestep.co/ en https://status.onestep.co/ Wed, 06 May 2026 15:57:02 +0000 https://status.onestep.co/#7e8c9d6089474cc8f092f251ed27f49fa528377eaff8f3f00a09ae2a7b67c510 Platform API recovered https://status.onestep.co/ Wed, 06 May 2026 15:50:45 +0000 https://status.onestep.co/#7e8c9d6089474cc8f092f251ed27f49fa528377eaff8f3f00a09ae2a7b67c510 Platform API went down https://status.onestep.co/ Sun, 26 Apr 2026 14:52:46 +0000 https://status.onestep.co/#d78056025f299e5f60062ccae01beb0b31b627905f61e96cf29506bf16263fe8 Patient App recovered https://status.onestep.co/ Sun, 26 Apr 2026 14:49:53 +0000 https://status.onestep.co/#d78056025f299e5f60062ccae01beb0b31b627905f61e96cf29506bf16263fe8 Patient App went down https://status.onestep.co/ Thu, 23 Apr 2026 07:23:48 +0000 https://status.onestep.co/#dd867c357f2a4660b3335ade9905d2556289daea1078d8b04e277d9ef3b5edc0 Platform API recovered https://status.onestep.co/ Thu, 23 Apr 2026 07:20:55 +0000 https://status.onestep.co/#dd867c357f2a4660b3335ade9905d2556289daea1078d8b04e277d9ef3b5edc0 Platform API went down https://status.onestep.co/ Wed, 22 Apr 2026 22:29:51 +0000 https://status.onestep.co/#0ad889b496d39eaddf0d7cac8a7a62191592b12af3ef4c42ef8c1f60598bcc9f Platform API recovered https://status.onestep.co/ Wed, 22 Apr 2026 22:26:52 +0000 https://status.onestep.co/#0ad889b496d39eaddf0d7cac8a7a62191592b12af3ef4c42ef8c1f60598bcc9f Platform API went down https://status.onestep.co/ Sat, 18 Apr 2026 17:58:46 +0000 https://status.onestep.co/#5b6689ef52ccef07f2f472487b689a2ef9640ca8e0558ced4f6bfe5edef9b870 Patient App recovered https://status.onestep.co/ Sat, 18 Apr 2026 17:55:55 +0000 https://status.onestep.co/#5b6689ef52ccef07f2f472487b689a2ef9640ca8e0558ced4f6bfe5edef9b870 Patient App went down https://status.onestep.co/ Sat, 18 Apr 2026 00:04:55 +0000 https://status.onestep.co/#73bba6dacced879f0303dc5a2df640efa4e969f209120435df971011f2d5ec94 Patient App recovered https://status.onestep.co/ Sat, 18 Apr 2026 00:01:48 +0000 https://status.onestep.co/#73bba6dacced879f0303dc5a2df640efa4e969f209120435df971011f2d5ec94 Patient App went down https://status.onestep.co/ Mon, 30 Mar 2026 16:36:05 +0000 https://status.onestep.co/#d1ca0ad1b4a2a47a0d1bb3f708b17d3755254dbe1c4529c0d6b81792a861447b Clinician App recovered https://status.onestep.co/ Mon, 30 Mar 2026 16:35:50 +0000 https://status.onestep.co/#ba438aec06e2f417e94465b0151b3e53f58f23229500e5900924d54712a36f7c Platform API recovered https://status.onestep.co/ Mon, 30 Mar 2026 16:32:52 +0000 https://status.onestep.co/#d1ca0ad1b4a2a47a0d1bb3f708b17d3755254dbe1c4529c0d6b81792a861447b Clinician App went down https://status.onestep.co/ Mon, 30 Mar 2026 16:32:51 +0000 https://status.onestep.co/#ba438aec06e2f417e94465b0151b3e53f58f23229500e5900924d54712a36f7c Platform API went down https://status.onestep.co/ Wed, 25 Mar 2026 18:30:05 +0000 https://status.onestep.co/#a95448e136f9ef5a313daec1cc11e10b7f67cd37d79a38a4b02fcfa10af0fb3d Platform API recovered https://status.onestep.co/ Wed, 25 Mar 2026 18:26:55 +0000 https://status.onestep.co/#a95448e136f9ef5a313daec1cc11e10b7f67cd37d79a38a4b02fcfa10af0fb3d Platform API went down https://status.onestep.co/ Mon, 23 Mar 2026 09:46:46 +0000 https://status.onestep.co/#e42eb5ba21947f5f99b1edb6746d176d25cc130a4bf0a77a6c2fc8ec09eb7a5a Patient App recovered https://status.onestep.co/ Mon, 23 Mar 2026 09:45:12 +0000 https://status.onestep.co/#f11810efec45554da1953b0821a3a30048f0be0d6ceb2950a5ed7687d216bd3c Platform API recovered https://status.onestep.co/ Mon, 23 Mar 2026 09:44:56 +0000 https://status.onestep.co/#81913f36286a9f2e8990c9b7893c8c4faa073c9d60e4af880c2a7081bd18c7cb Clinician App recovered https://status.onestep.co/ Mon, 23 Mar 2026 09:35:49 +0000 https://status.onestep.co/#81913f36286a9f2e8990c9b7893c8c4faa073c9d60e4af880c2a7081bd18c7cb Clinician App went down https://status.onestep.co/ Mon, 23 Mar 2026 09:35:48 +0000 https://status.onestep.co/#f11810efec45554da1953b0821a3a30048f0be0d6ceb2950a5ed7687d216bd3c Platform API went down https://status.onestep.co/ Mon, 23 Mar 2026 09:34:50 +0000 https://status.onestep.co/#e42eb5ba21947f5f99b1edb6746d176d25cc130a4bf0a77a6c2fc8ec09eb7a5a Patient App went down https://status.onestep.co/ Sun, 22 Mar 2026 14:52:51 +0000 https://status.onestep.co/#2f535adc1051d20a9a4c0ad68daf690c4366c620bde13bcf65f8408513fa7a22 Patient App recovered https://status.onestep.co/ Sun, 22 Mar 2026 14:49:53 +0000 https://status.onestep.co/#2f535adc1051d20a9a4c0ad68daf690c4366c620bde13bcf65f8408513fa7a22 Patient App went down https://status.onestep.co/ Wed, 11 Mar 2026 12:58:52 +0000 https://status.onestep.co/#bbc20c048ae60a16a4c7e605d450dff736dfb602568656ac0c7ccbb05b1a77de Patient App recovered https://status.onestep.co/ Wed, 11 Mar 2026 12:55:52 +0000 https://status.onestep.co/#bbc20c048ae60a16a4c7e605d450dff736dfb602568656ac0c7ccbb05b1a77de Patient App went down https://status.onestep.co/ Mon, 09 Mar 2026 00:35:08 +0000 https://status.onestep.co/#e1353e78c7e1a7c3cd3a5f295f45e87a5bbca0c66931c11aeb292293106cc955 Patient App recovered https://status.onestep.co/ Mon, 09 Mar 2026 00:31:52 +0000 https://status.onestep.co/#e1353e78c7e1a7c3cd3a5f295f45e87a5bbca0c66931c11aeb292293106cc955 Patient App went down https://status.onestep.co/ Fri, 06 Mar 2026 17:24:22 +0000 https://status.onestep.co/#843cde4875ff2b9f7e3e75a66ee247739c61f927e9c680c2f7a6b08d83298a43 Web Portal recovered https://status.onestep.co/ Fri, 06 Mar 2026 17:21:18 +0000 https://status.onestep.co/#843cde4875ff2b9f7e3e75a66ee247739c61f927e9c680c2f7a6b08d83298a43 Web Portal went down https://status.onestep.co/ Mon, 02 Mar 2026 23:27:21 +0000 https://status.onestep.co/#04c8432756bd82938cabe5a4cb3d793bb0ef085d6d770a6cdce08103b250a471 Web Portal recovered https://status.onestep.co/ Mon, 02 Mar 2026 23:24:19 +0000 https://status.onestep.co/#04c8432756bd82938cabe5a4cb3d793bb0ef085d6d770a6cdce08103b250a471 Web Portal went down https://status.onestep.co/ Wed, 18 Feb 2026 04:35:48 +0000 https://status.onestep.co/#f25cce5066c57535e82de87751dbf766c3600c613dca9b7364e3cf193c77db95 Platform API recovered https://status.onestep.co/ Wed, 18 Feb 2026 04:32:48 +0000 https://status.onestep.co/#f25cce5066c57535e82de87751dbf766c3600c613dca9b7364e3cf193c77db95 Platform API went down https://status.onestep.co/incident/747644 Mon, 20 Oct 2025 20:00:00 -0000 https://status.onestep.co/incident/747644#6bec84c8a4585af1f9f3d8edb63e6018f2a1c4768b6af0d6aec43c36cb01995c Core flows are fully operational again. All previously collected data has been retroactively processed and is now available in the system. AWS hasn’t officially closed the incident yet, but the severity has been lowered from “degradation” to “impacted.” We’re monitoring closely and are hopeful there will be no further disruptions. https://status.onestep.co/incident/747644 Mon, 20 Oct 2025 15:30:00 -0000 https://status.onestep.co/incident/747644#96db09a484077e688aeb70ed30ff98e5894b1f3b2728cf7d623a4c70e9bb08b2 We are still seeing a global disruption due to the ongoing AWS US-East (N. Virginia) regional outage. While AWS has made partial progress, several core services remain unstable, continuing to impact OneStep functionality, including data uploads and walk analysis. All motion data collected during this period is securely stored on devices and will be analyzed retroactively once services are fully restored. We will continue to provide updates as AWS progresses toward full restoration. https://status.onestep.co/incident/746871 Mon, 20 Oct 2025 07:58:00 -0000 https://status.onestep.co/incident/746871#6e19ed8c88ab83c26823cf1fe69a6cff185499345f8c6c02613844e49a5f71a1 We are currently experiencing a service outage caused by a widespread degradation of services in the AWS US-East (N. Virginia) region. This issue is impacting core components of our infrastructure, leading to downtime and degraded performance across multiple systems. Current status: • Monitoring AWS Health Dashboard for updates • Working on mitigation strategies to restore partial functionality where possible • ETA for recovery depends on AWS resolution https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 08:59:08 -0000 https://status.onestep.co/incident/742074#3756f3a90556ecf81bd0d04b22a6d227432cc91fd2143b22e8ff21081f505c26 Maintenance completed https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 07:00:08 -0000 https://status.onestep.co/incident/742074#87377cf918023a3db1ac6186bb03e885b1ab66b7e4f5480104c6e2f84093f8b4 We’ll be performing scheduled maintenance to upgrade and scale our database infrastructure to improve performance and reliability. During this maintenance window, some users may experience brief interruptions or slower response times when accessing certain services. All core functionalities will be restored automatically once the maintenance is complete.