Incidents reported on status page for OneStep https://status.onestep.co/ https://d1lppblt9t2x15.cloudfront.net/logos/cf5fb6bd89fe83df22282c50631e8782.png https://status.onestep.co/ en https://status.onestep.co/ Wed, 11 Mar 2026 12:58:52 +0000 https://status.onestep.co/#bbc20c048ae60a16a4c7e605d450dff736dfb602568656ac0c7ccbb05b1a77de Patient App recovered https://status.onestep.co/ Wed, 11 Mar 2026 12:55:52 +0000 https://status.onestep.co/#bbc20c048ae60a16a4c7e605d450dff736dfb602568656ac0c7ccbb05b1a77de Patient App went down https://status.onestep.co/ Mon, 09 Mar 2026 00:35:08 +0000 https://status.onestep.co/#e1353e78c7e1a7c3cd3a5f295f45e87a5bbca0c66931c11aeb292293106cc955 Patient App recovered https://status.onestep.co/ Mon, 09 Mar 2026 00:31:52 +0000 https://status.onestep.co/#e1353e78c7e1a7c3cd3a5f295f45e87a5bbca0c66931c11aeb292293106cc955 Patient App went down https://status.onestep.co/ Fri, 06 Mar 2026 17:24:22 +0000 https://status.onestep.co/#843cde4875ff2b9f7e3e75a66ee247739c61f927e9c680c2f7a6b08d83298a43 Web Portal recovered https://status.onestep.co/ Fri, 06 Mar 2026 17:21:18 +0000 https://status.onestep.co/#843cde4875ff2b9f7e3e75a66ee247739c61f927e9c680c2f7a6b08d83298a43 Web Portal went down https://status.onestep.co/ Mon, 02 Mar 2026 23:27:21 +0000 https://status.onestep.co/#04c8432756bd82938cabe5a4cb3d793bb0ef085d6d770a6cdce08103b250a471 Web Portal recovered https://status.onestep.co/ Mon, 02 Mar 2026 23:24:19 +0000 https://status.onestep.co/#04c8432756bd82938cabe5a4cb3d793bb0ef085d6d770a6cdce08103b250a471 Web Portal went down https://status.onestep.co/ Wed, 18 Feb 2026 04:35:48 +0000 https://status.onestep.co/#f25cce5066c57535e82de87751dbf766c3600c613dca9b7364e3cf193c77db95 Platform API recovered https://status.onestep.co/ Wed, 18 Feb 2026 04:32:48 +0000 https://status.onestep.co/#f25cce5066c57535e82de87751dbf766c3600c613dca9b7364e3cf193c77db95 Platform API went down https://status.onestep.co/ Wed, 04 Feb 2026 06:30:07 +0000 https://status.onestep.co/#5920b3d78aba15ab8806ffc3436fad84d8bb6d49b0a326fc3924a229b4863587 Platform API recovered https://status.onestep.co/ Wed, 04 Feb 2026 06:26:55 +0000 https://status.onestep.co/#5920b3d78aba15ab8806ffc3436fad84d8bb6d49b0a326fc3924a229b4863587 Platform API went down https://status.onestep.co/ Sun, 01 Feb 2026 18:17:54 +0000 https://status.onestep.co/#bf9a8ce7a289e2cee579153efb46f1d4467a552805250c6cb8561053157bccaf Platform API recovered https://status.onestep.co/ Sun, 01 Feb 2026 18:14:51 +0000 https://status.onestep.co/#bf9a8ce7a289e2cee579153efb46f1d4467a552805250c6cb8561053157bccaf Platform API went down https://status.onestep.co/ Sun, 01 Feb 2026 13:10:46 +0000 https://status.onestep.co/#5b6cfb378bd7962311c43ae452d210b466f233df26aabd5d2287fa4881240b8e Patient App recovered https://status.onestep.co/ Sun, 01 Feb 2026 13:07:47 +0000 https://status.onestep.co/#5b6cfb378bd7962311c43ae452d210b466f233df26aabd5d2287fa4881240b8e Patient App went down https://status.onestep.co/ Sun, 18 Jan 2026 15:37:50 +0000 https://status.onestep.co/#f05a9c69d9944091bbab281784d4db65f3674b672dbe032345476bb8612d9577 Patient App recovered https://status.onestep.co/ Sun, 18 Jan 2026 15:34:51 +0000 https://status.onestep.co/#f05a9c69d9944091bbab281784d4db65f3674b672dbe032345476bb8612d9577 Patient App went down https://status.onestep.co/ Sat, 17 Jan 2026 21:44:50 +0000 https://status.onestep.co/#ba91ea96f128464629f7ae225b564edd35fb507b5eb47a749e2a32959b16b62f Platform API recovered https://status.onestep.co/ Sat, 17 Jan 2026 21:41:59 +0000 https://status.onestep.co/#ba91ea96f128464629f7ae225b564edd35fb507b5eb47a749e2a32959b16b62f Platform API went down https://status.onestep.co/incident/747644 Mon, 20 Oct 2025 20:00:00 -0000 https://status.onestep.co/incident/747644#6bec84c8a4585af1f9f3d8edb63e6018f2a1c4768b6af0d6aec43c36cb01995c Core flows are fully operational again. All previously collected data has been retroactively processed and is now available in the system. AWS hasn’t officially closed the incident yet, but the severity has been lowered from “degradation” to “impacted.” We’re monitoring closely and are hopeful there will be no further disruptions. https://status.onestep.co/incident/747644 Mon, 20 Oct 2025 20:00:00 -0000 https://status.onestep.co/incident/747644#6bec84c8a4585af1f9f3d8edb63e6018f2a1c4768b6af0d6aec43c36cb01995c Core flows are fully operational again. All previously collected data has been retroactively processed and is now available in the system. AWS hasn’t officially closed the incident yet, but the severity has been lowered from “degradation” to “impacted.” We’re monitoring closely and are hopeful there will be no further disruptions. https://status.onestep.co/incident/747644 Mon, 20 Oct 2025 15:30:00 -0000 https://status.onestep.co/incident/747644#96db09a484077e688aeb70ed30ff98e5894b1f3b2728cf7d623a4c70e9bb08b2 We are still seeing a global disruption due to the ongoing AWS US-East (N. Virginia) regional outage. While AWS has made partial progress, several core services remain unstable, continuing to impact OneStep functionality, including data uploads and walk analysis. All motion data collected during this period is securely stored on devices and will be analyzed retroactively once services are fully restored. We will continue to provide updates as AWS progresses toward full restoration. https://status.onestep.co/incident/747644 Mon, 20 Oct 2025 15:30:00 -0000 https://status.onestep.co/incident/747644#96db09a484077e688aeb70ed30ff98e5894b1f3b2728cf7d623a4c70e9bb08b2 We are still seeing a global disruption due to the ongoing AWS US-East (N. Virginia) regional outage. While AWS has made partial progress, several core services remain unstable, continuing to impact OneStep functionality, including data uploads and walk analysis. All motion data collected during this period is securely stored on devices and will be analyzed retroactively once services are fully restored. We will continue to provide updates as AWS progresses toward full restoration. https://status.onestep.co/incident/746871 Mon, 20 Oct 2025 07:58:00 -0000 https://status.onestep.co/incident/746871#6e19ed8c88ab83c26823cf1fe69a6cff185499345f8c6c02613844e49a5f71a1 We are currently experiencing a service outage caused by a widespread degradation of services in the AWS US-East (N. Virginia) region. This issue is impacting core components of our infrastructure, leading to downtime and degraded performance across multiple systems. Current status: • Monitoring AWS Health Dashboard for updates • Working on mitigation strategies to restore partial functionality where possible • ETA for recovery depends on AWS resolution https://status.onestep.co/incident/746871 Mon, 20 Oct 2025 07:58:00 -0000 https://status.onestep.co/incident/746871#6e19ed8c88ab83c26823cf1fe69a6cff185499345f8c6c02613844e49a5f71a1 We are currently experiencing a service outage caused by a widespread degradation of services in the AWS US-East (N. Virginia) region. This issue is impacting core components of our infrastructure, leading to downtime and degraded performance across multiple systems. Current status: • Monitoring AWS Health Dashboard for updates • Working on mitigation strategies to restore partial functionality where possible • ETA for recovery depends on AWS resolution https://status.onestep.co/incident/746871 Mon, 20 Oct 2025 07:58:00 -0000 https://status.onestep.co/incident/746871#6e19ed8c88ab83c26823cf1fe69a6cff185499345f8c6c02613844e49a5f71a1 We are currently experiencing a service outage caused by a widespread degradation of services in the AWS US-East (N. Virginia) region. This issue is impacting core components of our infrastructure, leading to downtime and degraded performance across multiple systems. Current status: • Monitoring AWS Health Dashboard for updates • Working on mitigation strategies to restore partial functionality where possible • ETA for recovery depends on AWS resolution https://status.onestep.co/incident/746871 Mon, 20 Oct 2025 07:58:00 -0000 https://status.onestep.co/incident/746871#6e19ed8c88ab83c26823cf1fe69a6cff185499345f8c6c02613844e49a5f71a1 We are currently experiencing a service outage caused by a widespread degradation of services in the AWS US-East (N. Virginia) region. This issue is impacting core components of our infrastructure, leading to downtime and degraded performance across multiple systems. Current status: • Monitoring AWS Health Dashboard for updates • Working on mitigation strategies to restore partial functionality where possible • ETA for recovery depends on AWS resolution https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 08:59:08 -0000 https://status.onestep.co/incident/742074#3756f3a90556ecf81bd0d04b22a6d227432cc91fd2143b22e8ff21081f505c26 Maintenance completed https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 08:59:08 -0000 https://status.onestep.co/incident/742074#3756f3a90556ecf81bd0d04b22a6d227432cc91fd2143b22e8ff21081f505c26 Maintenance completed https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 08:59:08 -0000 https://status.onestep.co/incident/742074#3756f3a90556ecf81bd0d04b22a6d227432cc91fd2143b22e8ff21081f505c26 Maintenance completed https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 08:59:08 -0000 https://status.onestep.co/incident/742074#3756f3a90556ecf81bd0d04b22a6d227432cc91fd2143b22e8ff21081f505c26 Maintenance completed https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 07:00:08 -0000 https://status.onestep.co/incident/742074#87377cf918023a3db1ac6186bb03e885b1ab66b7e4f5480104c6e2f84093f8b4 We’ll be performing scheduled maintenance to upgrade and scale our database infrastructure to improve performance and reliability. During this maintenance window, some users may experience brief interruptions or slower response times when accessing certain services. All core functionalities will be restored automatically once the maintenance is complete. https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 07:00:08 -0000 https://status.onestep.co/incident/742074#87377cf918023a3db1ac6186bb03e885b1ab66b7e4f5480104c6e2f84093f8b4 We’ll be performing scheduled maintenance to upgrade and scale our database infrastructure to improve performance and reliability. During this maintenance window, some users may experience brief interruptions or slower response times when accessing certain services. All core functionalities will be restored automatically once the maintenance is complete. https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 07:00:08 -0000 https://status.onestep.co/incident/742074#87377cf918023a3db1ac6186bb03e885b1ab66b7e4f5480104c6e2f84093f8b4 We’ll be performing scheduled maintenance to upgrade and scale our database infrastructure to improve performance and reliability. During this maintenance window, some users may experience brief interruptions or slower response times when accessing certain services. All core functionalities will be restored automatically once the maintenance is complete. https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 07:00:08 -0000 https://status.onestep.co/incident/742074#87377cf918023a3db1ac6186bb03e885b1ab66b7e4f5480104c6e2f84093f8b4 We’ll be performing scheduled maintenance to upgrade and scale our database infrastructure to improve performance and reliability. During this maintenance window, some users may experience brief interruptions or slower response times when accessing certain services. All core functionalities will be restored automatically once the maintenance is complete.