Incidents reported on status page for OneStep https://status.onestep.co/ https://d1lppblt9t2x15.cloudfront.net/logos/cf5fb6bd89fe83df22282c50631e8782.png https://status.onestep.co/ en https://status.onestep.co/ Sun, 14 Dec 2025 08:02:57 +0000 https://status.onestep.co/#bffbe09d1b866ff0a4abc71a54a33f85f055480cdb0506822c66df3c6d457371 OneStep API recovered https://status.onestep.co/ Sun, 14 Dec 2025 08:00:02 +0000 https://status.onestep.co/#bffbe09d1b866ff0a4abc71a54a33f85f055480cdb0506822c66df3c6d457371 OneStep API went down https://status.onestep.co/incident/747644 Mon, 20 Oct 2025 20:00:00 -0000 https://status.onestep.co/incident/747644#6bec84c8a4585af1f9f3d8edb63e6018f2a1c4768b6af0d6aec43c36cb01995c Core flows are fully operational again. All previously collected data has been retroactively processed and is now available in the system. AWS hasn’t officially closed the incident yet, but the severity has been lowered from “degradation” to “impacted.” We’re monitoring closely and are hopeful there will be no further disruptions. https://status.onestep.co/incident/747644 Mon, 20 Oct 2025 20:00:00 -0000 https://status.onestep.co/incident/747644#6bec84c8a4585af1f9f3d8edb63e6018f2a1c4768b6af0d6aec43c36cb01995c Core flows are fully operational again. All previously collected data has been retroactively processed and is now available in the system. AWS hasn’t officially closed the incident yet, but the severity has been lowered from “degradation” to “impacted.” We’re monitoring closely and are hopeful there will be no further disruptions. https://status.onestep.co/ Mon, 20 Oct 2025 17:41:10 +0000 https://status.onestep.co/#54e21196f4d16b5dc935eb9539f81a5b16556d6cb59052640a93baa049ecea76 OneStep Clinician App recovered https://status.onestep.co/ Mon, 20 Oct 2025 17:41:08 +0000 https://status.onestep.co/#a76ad890abdbc0708b0c34eab3afb3c3950fff32e59d68d3018eaf97dfbf9bf5 OneStep API recovered https://status.onestep.co/ Mon, 20 Oct 2025 17:40:40 +0000 https://status.onestep.co/#0d1e0bd2ed3e852257722548d998fc4c1b322d80c9fb2f963c23c7646d155ec3 OneStep Patient App recovered https://status.onestep.co/ Mon, 20 Oct 2025 15:34:32 +0000 https://status.onestep.co/#a76ad890abdbc0708b0c34eab3afb3c3950fff32e59d68d3018eaf97dfbf9bf5 OneStep API went down https://status.onestep.co/incident/747644 Mon, 20 Oct 2025 15:30:00 -0000 https://status.onestep.co/incident/747644#96db09a484077e688aeb70ed30ff98e5894b1f3b2728cf7d623a4c70e9bb08b2 We are still seeing a global disruption due to the ongoing AWS US-East (N. Virginia) regional outage. While AWS has made partial progress, several core services remain unstable, continuing to impact OneStep functionality, including data uploads and walk analysis. All motion data collected during this period is securely stored on devices and will be analyzed retroactively once services are fully restored. We will continue to provide updates as AWS progresses toward full restoration. https://status.onestep.co/incident/747644 Mon, 20 Oct 2025 15:30:00 -0000 https://status.onestep.co/incident/747644#96db09a484077e688aeb70ed30ff98e5894b1f3b2728cf7d623a4c70e9bb08b2 We are still seeing a global disruption due to the ongoing AWS US-East (N. Virginia) regional outage. While AWS has made partial progress, several core services remain unstable, continuing to impact OneStep functionality, including data uploads and walk analysis. All motion data collected during this period is securely stored on devices and will be analyzed retroactively once services are fully restored. We will continue to provide updates as AWS progresses toward full restoration. https://status.onestep.co/ Mon, 20 Oct 2025 15:18:46 +0000 https://status.onestep.co/#9c2e6105e55212542e988ec9e85e2b9ef4da5023b310b14351148a30da7b3959 OneStep API recovered https://status.onestep.co/ Mon, 20 Oct 2025 15:15:40 +0000 https://status.onestep.co/#0d1e0bd2ed3e852257722548d998fc4c1b322d80c9fb2f963c23c7646d155ec3 OneStep Patient App went down https://status.onestep.co/ Mon, 20 Oct 2025 15:04:28 +0000 https://status.onestep.co/#9c2e6105e55212542e988ec9e85e2b9ef4da5023b310b14351148a30da7b3959 OneStep API went down https://status.onestep.co/ Mon, 20 Oct 2025 15:03:24 +0000 https://status.onestep.co/#54e21196f4d16b5dc935eb9539f81a5b16556d6cb59052640a93baa049ecea76 OneStep Clinician App went down https://status.onestep.co/ Mon, 20 Oct 2025 09:25:08 +0000 https://status.onestep.co/#9fc809941c3be878d96510f289c862ca0838eba983dc9863b18db817a2b95d96 OneStep Patient App recovered https://status.onestep.co/ Mon, 20 Oct 2025 09:23:13 +0000 https://status.onestep.co/#5f5bbff5ed361c5db80f53ff625a2cf677b54bf2e0724727c0f2aeadbaf5d8bb OneStep Clinician App recovered https://status.onestep.co/ Mon, 20 Oct 2025 09:23:13 +0000 https://status.onestep.co/#16cf073b77865f798e9ef39af7520a534742a70549f659ce0221c8ec3956713f OneStep API recovered https://status.onestep.co/incident/746871 Mon, 20 Oct 2025 07:58:00 -0000 https://status.onestep.co/incident/746871#6e19ed8c88ab83c26823cf1fe69a6cff185499345f8c6c02613844e49a5f71a1 We are currently experiencing a service outage caused by a widespread degradation of services in the AWS US-East (N. Virginia) region. This issue is impacting core components of our infrastructure, leading to downtime and degraded performance across multiple systems. Current status: • Monitoring AWS Health Dashboard for updates • Working on mitigation strategies to restore partial functionality where possible • ETA for recovery depends on AWS resolution https://status.onestep.co/incident/746871 Mon, 20 Oct 2025 07:58:00 -0000 https://status.onestep.co/incident/746871#6e19ed8c88ab83c26823cf1fe69a6cff185499345f8c6c02613844e49a5f71a1 We are currently experiencing a service outage caused by a widespread degradation of services in the AWS US-East (N. Virginia) region. This issue is impacting core components of our infrastructure, leading to downtime and degraded performance across multiple systems. Current status: • Monitoring AWS Health Dashboard for updates • Working on mitigation strategies to restore partial functionality where possible • ETA for recovery depends on AWS resolution https://status.onestep.co/incident/746871 Mon, 20 Oct 2025 07:58:00 -0000 https://status.onestep.co/incident/746871#6e19ed8c88ab83c26823cf1fe69a6cff185499345f8c6c02613844e49a5f71a1 We are currently experiencing a service outage caused by a widespread degradation of services in the AWS US-East (N. Virginia) region. This issue is impacting core components of our infrastructure, leading to downtime and degraded performance across multiple systems. Current status: • Monitoring AWS Health Dashboard for updates • Working on mitigation strategies to restore partial functionality where possible • ETA for recovery depends on AWS resolution https://status.onestep.co/incident/746871 Mon, 20 Oct 2025 07:58:00 -0000 https://status.onestep.co/incident/746871#6e19ed8c88ab83c26823cf1fe69a6cff185499345f8c6c02613844e49a5f71a1 We are currently experiencing a service outage caused by a widespread degradation of services in the AWS US-East (N. Virginia) region. This issue is impacting core components of our infrastructure, leading to downtime and degraded performance across multiple systems. Current status: • Monitoring AWS Health Dashboard for updates • Working on mitigation strategies to restore partial functionality where possible • ETA for recovery depends on AWS resolution https://status.onestep.co/ Mon, 20 Oct 2025 07:32:43 +0000 https://status.onestep.co/#16cf073b77865f798e9ef39af7520a534742a70549f659ce0221c8ec3956713f OneStep API went down https://status.onestep.co/ Mon, 20 Oct 2025 07:28:39 +0000 https://status.onestep.co/#9fc809941c3be878d96510f289c862ca0838eba983dc9863b18db817a2b95d96 OneStep Patient App went down https://status.onestep.co/ Mon, 20 Oct 2025 07:23:38 +0000 https://status.onestep.co/#5f5bbff5ed361c5db80f53ff625a2cf677b54bf2e0724727c0f2aeadbaf5d8bb OneStep Clinician App went down https://status.onestep.co/ Fri, 17 Oct 2025 23:58:10 +0000 https://status.onestep.co/#899d6ab7a5d409f03f25afd158c541ba63d784a57abb1d6ea9076ca3dab1a848 OneStep API recovered https://status.onestep.co/ Fri, 17 Oct 2025 23:58:10 +0000 https://status.onestep.co/#d82ac2a723ae3c85695db292515e8efe189224d7e15f36e6a647d1acb0d752ee OneStep Clinician App recovered https://status.onestep.co/ Fri, 17 Oct 2025 23:56:07 +0000 https://status.onestep.co/#d82ac2a723ae3c85695db292515e8efe189224d7e15f36e6a647d1acb0d752ee OneStep Clinician App went down https://status.onestep.co/ Fri, 17 Oct 2025 23:56:06 +0000 https://status.onestep.co/#899d6ab7a5d409f03f25afd158c541ba63d784a57abb1d6ea9076ca3dab1a848 OneStep API went down https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 08:59:08 -0000 https://status.onestep.co/incident/742074#3756f3a90556ecf81bd0d04b22a6d227432cc91fd2143b22e8ff21081f505c26 Maintenance completed https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 08:59:08 -0000 https://status.onestep.co/incident/742074#3756f3a90556ecf81bd0d04b22a6d227432cc91fd2143b22e8ff21081f505c26 Maintenance completed https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 08:59:08 -0000 https://status.onestep.co/incident/742074#3756f3a90556ecf81bd0d04b22a6d227432cc91fd2143b22e8ff21081f505c26 Maintenance completed https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 08:59:08 -0000 https://status.onestep.co/incident/742074#3756f3a90556ecf81bd0d04b22a6d227432cc91fd2143b22e8ff21081f505c26 Maintenance completed https://status.onestep.co/ Sun, 12 Oct 2025 07:31:42 +0000 https://status.onestep.co/#38627fa656a08548679d802b81f7f59ecc989d0c95bf350998e76c34be53c9d1 OneStep API recovered https://status.onestep.co/ Sun, 12 Oct 2025 07:28:43 +0000 https://status.onestep.co/#dcfd1b952b00cd37948bae746a9269361457b9eb0ecafea9da943dcb496df0de OneStep Clinician App recovered https://status.onestep.co/ Sun, 12 Oct 2025 07:27:45 +0000 https://status.onestep.co/#6d55d270036be82533d2c534422897d9ae8b6cca69994cfbc2ad6ce498a6ab67 OneStep Patient App recovered https://status.onestep.co/ Sun, 12 Oct 2025 07:23:54 +0000 https://status.onestep.co/#38627fa656a08548679d802b81f7f59ecc989d0c95bf350998e76c34be53c9d1 OneStep API went down https://status.onestep.co/ Sun, 12 Oct 2025 07:23:53 +0000 https://status.onestep.co/#dcfd1b952b00cd37948bae746a9269361457b9eb0ecafea9da943dcb496df0de OneStep Clinician App went down https://status.onestep.co/ Sun, 12 Oct 2025 07:22:40 +0000 https://status.onestep.co/#6d55d270036be82533d2c534422897d9ae8b6cca69994cfbc2ad6ce498a6ab67 OneStep Patient App went down https://status.onestep.co/ Sun, 12 Oct 2025 07:19:46 +0000 https://status.onestep.co/#61a0244185f688cea6dde19734f802537281ff53257a35331e3464015882078a OneStep Clinician App recovered https://status.onestep.co/ Sun, 12 Oct 2025 07:19:46 +0000 https://status.onestep.co/#af2a8ccc7bf3cab6d1ac66eba22c4501a4aa42a7d08f958f38770adc51fce6d8 OneStep API recovered https://status.onestep.co/ Sun, 12 Oct 2025 07:18:50 +0000 https://status.onestep.co/#27c77fbe1a2a3865727525780e664976821d80b92c43d28484965a2221c560be OneStep Patient App recovered https://status.onestep.co/ Sun, 12 Oct 2025 07:10:40 +0000 https://status.onestep.co/#61a0244185f688cea6dde19734f802537281ff53257a35331e3464015882078a OneStep Clinician App went down https://status.onestep.co/ Sun, 12 Oct 2025 07:10:40 +0000 https://status.onestep.co/#af2a8ccc7bf3cab6d1ac66eba22c4501a4aa42a7d08f958f38770adc51fce6d8 OneStep API went down https://status.onestep.co/ Sun, 12 Oct 2025 07:09:40 +0000 https://status.onestep.co/#27c77fbe1a2a3865727525780e664976821d80b92c43d28484965a2221c560be OneStep Patient App went down https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 07:00:08 -0000 https://status.onestep.co/incident/742074#87377cf918023a3db1ac6186bb03e885b1ab66b7e4f5480104c6e2f84093f8b4 We’ll be performing scheduled maintenance to upgrade and scale our database infrastructure to improve performance and reliability. During this maintenance window, some users may experience brief interruptions or slower response times when accessing certain services. All core functionalities will be restored automatically once the maintenance is complete. https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 07:00:08 -0000 https://status.onestep.co/incident/742074#87377cf918023a3db1ac6186bb03e885b1ab66b7e4f5480104c6e2f84093f8b4 We’ll be performing scheduled maintenance to upgrade and scale our database infrastructure to improve performance and reliability. During this maintenance window, some users may experience brief interruptions or slower response times when accessing certain services. All core functionalities will be restored automatically once the maintenance is complete. https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 07:00:08 -0000 https://status.onestep.co/incident/742074#87377cf918023a3db1ac6186bb03e885b1ab66b7e4f5480104c6e2f84093f8b4 We’ll be performing scheduled maintenance to upgrade and scale our database infrastructure to improve performance and reliability. During this maintenance window, some users may experience brief interruptions or slower response times when accessing certain services. All core functionalities will be restored automatically once the maintenance is complete. https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 07:00:08 -0000 https://status.onestep.co/incident/742074#87377cf918023a3db1ac6186bb03e885b1ab66b7e4f5480104c6e2f84093f8b4 We’ll be performing scheduled maintenance to upgrade and scale our database infrastructure to improve performance and reliability. During this maintenance window, some users may experience brief interruptions or slower response times when accessing certain services. All core functionalities will be restored automatically once the maintenance is complete.