Incidents reported on status page for OneStep https://status.onestep.co/ https://d1lppblt9t2x15.cloudfront.net/logos/cf5fb6bd89fe83df22282c50631e8782.png https://status.onestep.co/ en https://status.onestep.co/ Tue, 14 Jul 2026 18:59:51 +0000 https://status.onestep.co/#31bbd3b03c7986ae485a05e410820865e1d1b6b063ff4079bfe4d1785a953aa8 Platform API recovered https://status.onestep.co/ Tue, 14 Jul 2026 18:56:49 +0000 https://status.onestep.co/#31bbd3b03c7986ae485a05e410820865e1d1b6b063ff4079bfe4d1785a953aa8 Platform API went down https://status.onestep.co/ Fri, 10 Jul 2026 12:45:33 +0000 https://status.onestep.co/#af5b97785d287fe7ab1edff750bd9ac3b3dc64317e1acc0e5e74882b257d5e9b Web Portal recovered https://status.onestep.co/ Fri, 10 Jul 2026 12:42:26 +0000 https://status.onestep.co/#af5b97785d287fe7ab1edff750bd9ac3b3dc64317e1acc0e5e74882b257d5e9b Web Portal went down https://status.onestep.co/ Tue, 07 Jul 2026 20:52:48 +0000 https://status.onestep.co/#a26cffd26513fd284bbb1c7026166127189862ac13f46f075ca1fc76f92bd975 Patient App recovered https://status.onestep.co/ Tue, 07 Jul 2026 20:49:44 +0000 https://status.onestep.co/#a26cffd26513fd284bbb1c7026166127189862ac13f46f075ca1fc76f92bd975 Patient App went down https://status.onestep.co/ Wed, 01 Jul 2026 22:58:47 +0000 https://status.onestep.co/#89eef6b8a44e8df2c88d37783eb7fd0449a5d416201c9252ff4f34f7c299c98f Patient App recovered https://status.onestep.co/ Wed, 01 Jul 2026 22:56:45 +0000 https://status.onestep.co/#89eef6b8a44e8df2c88d37783eb7fd0449a5d416201c9252ff4f34f7c299c98f Patient App went down https://status.onestep.co/ Wed, 24 Jun 2026 19:05:51 +0000 https://status.onestep.co/#7679c8442a3fd83ee9f2f925bf228229baa259a35e5258c9810454105fc1f6da Platform API recovered https://status.onestep.co/ Wed, 24 Jun 2026 19:02:50 +0000 https://status.onestep.co/#7679c8442a3fd83ee9f2f925bf228229baa259a35e5258c9810454105fc1f6da Platform API went down https://status.onestep.co/ Wed, 24 Jun 2026 11:59:55 +0000 https://status.onestep.co/#53d8687b880c6bcbff8b04aaca81e624cfed1176cc2857bead9081c91a49a5db Platform API recovered https://status.onestep.co/ Wed, 24 Jun 2026 11:57:01 +0000 https://status.onestep.co/#53d8687b880c6bcbff8b04aaca81e624cfed1176cc2857bead9081c91a49a5db Platform API went down https://status.onestep.co/ Sun, 14 Jun 2026 08:59:53 +0000 https://status.onestep.co/#4a0040c7f70e0e2f69647c318449a552534f61080586cc9829bf3320ba67a448 Platform API recovered https://status.onestep.co/ Sun, 14 Jun 2026 08:56:46 +0000 https://status.onestep.co/#4a0040c7f70e0e2f69647c318449a552534f61080586cc9829bf3320ba67a448 Platform API went down https://status.onestep.co/ Sat, 13 Jun 2026 13:55:43 +0000 https://status.onestep.co/#3f69863a99f466861949e7a175fb17a94c9820a0ded51d200179d696eaff8ea5 Patient App recovered https://status.onestep.co/ Sat, 13 Jun 2026 13:49:49 +0000 https://status.onestep.co/#3f69863a99f466861949e7a175fb17a94c9820a0ded51d200179d696eaff8ea5 Patient App went down https://status.onestep.co/ Wed, 10 Jun 2026 21:47:52 +0000 https://status.onestep.co/#491104352d2c5b9af46f34847c02f69514a170795d53fe93f7c1f16f96ee7d08 Platform API recovered https://status.onestep.co/ Wed, 10 Jun 2026 21:47:49 +0000 https://status.onestep.co/#72e176b71011a639ca5e55de013c8ab9782f845476c8e183f4ef092f05becbd5 Clinician App recovered https://status.onestep.co/ Wed, 10 Jun 2026 21:42:29 +0000 https://status.onestep.co/#72e176b71011a639ca5e55de013c8ab9782f845476c8e183f4ef092f05becbd5 Clinician App went down https://status.onestep.co/ Wed, 10 Jun 2026 21:42:28 +0000 https://status.onestep.co/#491104352d2c5b9af46f34847c02f69514a170795d53fe93f7c1f16f96ee7d08 Platform API went down https://status.onestep.co/ Wed, 10 Jun 2026 19:13:53 +0000 https://status.onestep.co/#a669d87b82c3c175c98d2ad4eb8cb935e19c77a5a8b5a4ef6092bd13d61d5d13 Patient App recovered https://status.onestep.co/ Wed, 10 Jun 2026 19:11:49 +0000 https://status.onestep.co/#a669d87b82c3c175c98d2ad4eb8cb935e19c77a5a8b5a4ef6092bd13d61d5d13 Patient App went down https://status.onestep.co/ Wed, 10 Jun 2026 12:21:20 +0000 https://status.onestep.co/#68517964c8b52b079c78c27ae4ed84b380b4cdb5540ea7cec67e1a53326c150d Web Portal recovered https://status.onestep.co/ Wed, 10 Jun 2026 12:18:27 +0000 https://status.onestep.co/#68517964c8b52b079c78c27ae4ed84b380b4cdb5540ea7cec67e1a53326c150d Web Portal went down https://status.onestep.co/ Thu, 04 Jun 2026 16:26:51 +0000 https://status.onestep.co/#548a7170e0fc5b64b276f2bdfd59459905094eb8fb86cf744421cff784cea58e Platform API recovered https://status.onestep.co/ Thu, 04 Jun 2026 16:23:51 +0000 https://status.onestep.co/#548a7170e0fc5b64b276f2bdfd59459905094eb8fb86cf744421cff784cea58e Platform API went down https://status.onestep.co/ Wed, 03 Jun 2026 08:53:45 +0000 https://status.onestep.co/#8a337b8c45a7b4470d3a67b8cfbf76bf9e983de1984c4e861daf5e5e8ad0e3a3 Clinician App recovered https://status.onestep.co/ Wed, 03 Jun 2026 08:50:53 +0000 https://status.onestep.co/#8a337b8c45a7b4470d3a67b8cfbf76bf9e983de1984c4e861daf5e5e8ad0e3a3 Clinician App went down https://status.onestep.co/ Mon, 01 Jun 2026 12:20:57 +0000 https://status.onestep.co/#6d56322d13474734e02fafa61c7fda12470716167e1de56ac81ac942e361834e Platform API recovered https://status.onestep.co/ Mon, 01 Jun 2026 12:17:55 +0000 https://status.onestep.co/#6d56322d13474734e02fafa61c7fda12470716167e1de56ac81ac942e361834e Platform API went down https://status.onestep.co/ Fri, 29 May 2026 12:28:45 +0000 https://status.onestep.co/#b3515627e4c32e22332b2cb2d642ac3a1b6ba548e4bc8ec50009aec63b1dc990 Patient App recovered https://status.onestep.co/ Fri, 29 May 2026 12:25:48 +0000 https://status.onestep.co/#b3515627e4c32e22332b2cb2d642ac3a1b6ba548e4bc8ec50009aec63b1dc990 Patient App went down https://status.onestep.co/ Sun, 17 May 2026 18:16:45 +0000 https://status.onestep.co/#403c674abfd9797d27795869c067a521567eaf1c25feedcc5560c4978518c378 Patient App recovered https://status.onestep.co/ Sun, 17 May 2026 18:13:45 +0000 https://status.onestep.co/#403c674abfd9797d27795869c067a521567eaf1c25feedcc5560c4978518c378 Patient App went down https://status.onestep.co/ Sun, 17 May 2026 06:41:49 +0000 https://status.onestep.co/#c4ac261c69090975583d91b9b41065c5691bc04f9aa9197e55a6d0be266bce82 Platform API recovered https://status.onestep.co/ Sun, 17 May 2026 06:38:54 +0000 https://status.onestep.co/#c4ac261c69090975583d91b9b41065c5691bc04f9aa9197e55a6d0be266bce82 Platform API went down https://status.onestep.co/ Wed, 06 May 2026 15:57:02 +0000 https://status.onestep.co/#7e8c9d6089474cc8f092f251ed27f49fa528377eaff8f3f00a09ae2a7b67c510 Platform API recovered https://status.onestep.co/ Wed, 06 May 2026 15:50:45 +0000 https://status.onestep.co/#7e8c9d6089474cc8f092f251ed27f49fa528377eaff8f3f00a09ae2a7b67c510 Platform API went down https://status.onestep.co/ Sun, 26 Apr 2026 14:52:46 +0000 https://status.onestep.co/#d78056025f299e5f60062ccae01beb0b31b627905f61e96cf29506bf16263fe8 Patient App recovered https://status.onestep.co/ Sun, 26 Apr 2026 14:49:53 +0000 https://status.onestep.co/#d78056025f299e5f60062ccae01beb0b31b627905f61e96cf29506bf16263fe8 Patient App went down https://status.onestep.co/ Thu, 23 Apr 2026 07:23:48 +0000 https://status.onestep.co/#dd867c357f2a4660b3335ade9905d2556289daea1078d8b04e277d9ef3b5edc0 Platform API recovered https://status.onestep.co/ Thu, 23 Apr 2026 07:20:55 +0000 https://status.onestep.co/#dd867c357f2a4660b3335ade9905d2556289daea1078d8b04e277d9ef3b5edc0 Platform API went down https://status.onestep.co/ Wed, 22 Apr 2026 22:29:51 +0000 https://status.onestep.co/#0ad889b496d39eaddf0d7cac8a7a62191592b12af3ef4c42ef8c1f60598bcc9f Platform API recovered https://status.onestep.co/ Wed, 22 Apr 2026 22:26:52 +0000 https://status.onestep.co/#0ad889b496d39eaddf0d7cac8a7a62191592b12af3ef4c42ef8c1f60598bcc9f Platform API went down https://status.onestep.co/ Sat, 18 Apr 2026 17:58:46 +0000 https://status.onestep.co/#5b6689ef52ccef07f2f472487b689a2ef9640ca8e0558ced4f6bfe5edef9b870 Patient App recovered https://status.onestep.co/ Sat, 18 Apr 2026 17:55:55 +0000 https://status.onestep.co/#5b6689ef52ccef07f2f472487b689a2ef9640ca8e0558ced4f6bfe5edef9b870 Patient App went down https://status.onestep.co/ Sat, 18 Apr 2026 00:04:55 +0000 https://status.onestep.co/#73bba6dacced879f0303dc5a2df640efa4e969f209120435df971011f2d5ec94 Patient App recovered https://status.onestep.co/ Sat, 18 Apr 2026 00:01:48 +0000 https://status.onestep.co/#73bba6dacced879f0303dc5a2df640efa4e969f209120435df971011f2d5ec94 Patient App went down https://status.onestep.co/incident/747644 Mon, 20 Oct 2025 20:00:00 -0000 https://status.onestep.co/incident/747644#6bec84c8a4585af1f9f3d8edb63e6018f2a1c4768b6af0d6aec43c36cb01995c Core flows are fully operational again. All previously collected data has been retroactively processed and is now available in the system. AWS hasn’t officially closed the incident yet, but the severity has been lowered from “degradation” to “impacted.” We’re monitoring closely and are hopeful there will be no further disruptions. https://status.onestep.co/incident/747644 Mon, 20 Oct 2025 15:30:00 -0000 https://status.onestep.co/incident/747644#96db09a484077e688aeb70ed30ff98e5894b1f3b2728cf7d623a4c70e9bb08b2 We are still seeing a global disruption due to the ongoing AWS US-East (N. Virginia) regional outage. While AWS has made partial progress, several core services remain unstable, continuing to impact OneStep functionality, including data uploads and walk analysis. All motion data collected during this period is securely stored on devices and will be analyzed retroactively once services are fully restored. We will continue to provide updates as AWS progresses toward full restoration. https://status.onestep.co/incident/746871 Mon, 20 Oct 2025 07:58:00 -0000 https://status.onestep.co/incident/746871#6e19ed8c88ab83c26823cf1fe69a6cff185499345f8c6c02613844e49a5f71a1 We are currently experiencing a service outage caused by a widespread degradation of services in the AWS US-East (N. Virginia) region. This issue is impacting core components of our infrastructure, leading to downtime and degraded performance across multiple systems. Current status: • Monitoring AWS Health Dashboard for updates • Working on mitigation strategies to restore partial functionality where possible • ETA for recovery depends on AWS resolution https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 08:59:08 -0000 https://status.onestep.co/incident/742074#3756f3a90556ecf81bd0d04b22a6d227432cc91fd2143b22e8ff21081f505c26 Maintenance completed https://status.onestep.co/incident/742074 Sun, 12 Oct 2025 07:00:08 -0000 https://status.onestep.co/incident/742074#87377cf918023a3db1ac6186bb03e885b1ab66b7e4f5480104c6e2f84093f8b4 We’ll be performing scheduled maintenance to upgrade and scale our database infrastructure to improve performance and reliability. During this maintenance window, some users may experience brief interruptions or slower response times when accessing certain services. All core functionalities will be restored automatically once the maintenance is complete.