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Service outage due to AWS US-East region degradation

Oct 20, 2025 at 07:58am UTC
Affected services
Web Portal
Clinician App
Patient App
Platform API

Resolved
Oct 20, 2025 at 07:58am UTC

We are currently experiencing a service outage caused by a widespread degradation of services in the AWS US-East (N. Virginia) region.
This issue is impacting core components of our infrastructure, leading to downtime and degraded performance across multiple systems.

Current status:
• Monitoring AWS Health Dashboard for updates
• Working on mitigation strategies to restore partial functionality where possible
• ETA for recovery depends on AWS resolution